General Policy

•⁠ In case of any damage or missing product(s), the company will inform you upon receiving the product back.
• The customer agrees to pay for any damage to, loss of, or theft (disappearance) of items, regardless of cause or fault.

What is considered as a damage?

•⁠⁠ Any permanent change in the physical appearance of the product or any change or loss of functionality is considered damage.
•⁠ Minor wear & tear due to general usage is not considered damage.

Missing Policy

1. Liability: For any missing item, the customer is liable for up to 90% of the retail price, depending on the product's usage age.

2. Return of Missing Product:
•⁠ If the customer is willing to return the missing product, the SharePal team will arrange pickup.
•⁠ The customer is liable to pay a ₹299 shipping charge for the return.

3.Lost Item Replacement:
•⁠ The customer can buy and send a product of the same brand along with an invoice.( and warranty card if applicable)

Damage Policy

1. Repairable Damage:
•⁠ The customer has to pay the repair cost and a service charge as per the repair invoice.

2. Irreparable Damage:
- For any irreparably damaged item, the customer is liable for up to 90% of the retail price, depending on the product's usage age.

Non-Compliance

•⁠ If the customer fails to follow the policy, Sharepal will proceed with legal action.