Damage Policy

We understand, sometimes things go wrong!

1. GENERAL POLICY:

In case of any damage or missing product(s), the company will inform you upon receiving the product back. The customer agrees to pay for any damage to, loss of, or theft (disappearance) of items, regardless of cause or fault.

2. WHAT IS CONSIDERED AS DAMAGE?:

Any permanent change in the physical appearance of the product or any change or loss of functionality is considered damage. Minor wear & tear due to general usage is not considered damage.

3. MISSING PRODUCT POLICY:

Package Security Requirement

Since we rely on third-party delivery services, you are required to ensure that the package is securely locked before returning the product. The customer will be held liable for any loss or damage if the package is not properly secured during transit.

Return of Missing Products

If the customer is willing to return the missing product, SharePal will arrange for a pickup. The customer will be responsible for the pickup charges, which will be equivalent to the cost of the first pickup incurred by SharePal. The product should be returned as soon as possible, as rental charges will apply for each additional day the item is not returned.

Payment for Missing Products

If the customer misplaces or loses the product(s), they must pay for the missing item(s) within 24 hours after the payment link is shared.

4. DAMAGE POLICY:

By using our services, the customer agrees to cover the cost for any damage, loss, or theft (disappearance) of items, regardless of the cause or fault.

What is considered damage?

Damage refers to any permanent change in the physical appearance or functionality of a product. Minor wear and tear from general usage is not considered damage.

Repairable Damage

• Actual repair cost + Rs 250 (to cover logistics expenses)

Irreparable Damage

• The customer must pay the current replacement cost of the product in full.

• After payment, the product will remain with the customer.

A separate invoice will be issued for all such charges to ensure full transparency.

Deposit Deduction

If the damage qualifies for deduction, the cost will be adjusted from the security deposit. If the cost exceeds the deposit, the customer is liable to pay the balance.

Reporting an Issue

Any damage or issue reported more than 3 hours after the order delivery will not be considered. In such cases, the customer will be held liable for any damages. Timely reporting is required for resolution.

5. NON-COMPLIANCE: