Rental Terms & Conditions

By renting a product the customer enters into a rental contract with SharePal, wherein SharePal transfers the rights to use the product to the customer on payment of the rent to SharePal and thus the customer is the deemed owner of the usage rights of the goods. In no way this contract signifies that the good(s) belong to you on a permanent basis. The products have to be returned in the original condition in which they were delivered to you, immediately upon completion of the rental duration as agreed in your order.

The tenure of the contract is equivalent to the tenure of the contract that has been chosen by the customer while placing the order. The return date is fixed and is imprinted on the proforma invoice, the product/accessory has to be returned in as-is condition, by the return date, as was delivered to the customer by SharePal.

In case you want to return the product earlier, before the end of your tenure, there will be no refund of the rental amount collected from you, whatsoever. In case you want to extend the tenure, it can be done based on the availability of the product and at the discretion of SharePal.

⚠️ Important: The maximum rental tenure is 90 days. If, by any means, including exploitation of platform vulnerabilities, an order is placed for a duration exceeding 90 days, it must be reported to SharePal immediately. Any misuse, manipulation, or unauthorized attempt to bypass this limit will be treated as a serious violation and may lead to legal action.

The total payment of each order includes the rental amount, refundable deposit (for some categories), PoD (Pay on Delivery) handling charges, and delivery/pick-up charges if any.

If the customer opts for the CarePal protection plan, its charges will also be included in the final invoice amount.

The payment can be made online at the time of placing the order or upon delivery via a payment link.

Your order will be delivered as per your selected delivery date and address. The usual delivery time is between 3 pm to 10 pm. In case of delays, our operations team will notify you.

Please note that the delivery is done by a 3rd party courier partner, who will only deliver the order and not perform any other task.

SharePal conducts a thorough quality check before delivery. The customer is also expected to check for any damages or missing items and report the same to SharePal within 2-3 hours of delivery so that an exchange may be arranged. Failure to do so may limit our ability to offer support or replacement.

SharePal does not guarantee that the same item will be available for exchange. Once the delivery is complete, no refund requests will be entertained.

All rented products must be returned to SharePal on the day following the end of your rental tenure.

Pick-up Details:

• Method: Pick-up will be arranged by SharePal or an assigned third-party courier.

• Location: Same as the address provided at the time of placing the order.

• Date: The day immediately after your rental period ends.

• Time Slot: Between 9AM to 1 PM.

Please ensure that the products are packed and ready for collection at the scheduled time to avoid delays.

In case of any damage or missing product(s), SharePal will notify you upon receiving the product. The customer agrees to pay for any damage to, loss of, or theft of the item, regardless of cause or fault.

What is considered damage?

Any permanent change in the physical appearance of the product or any change or loss of functionality is considered as damage. Minor wear & tear from regular usage is not considered damage.

Deposit Deduction

If the damage qualifies for deduction, the cost will be adjusted from the security deposit. If the cost exceeds the deposit, the customer is liable to pay the balance.

Repairable Damage

• Actual repair cost + Rs 250 (to cover logistics expenses)

Irreparable Damage

• The customer must pay the current replacement cost of the product in full.

• After payment, the product will remain with the customer.

Loss or Theft

• The customer must pay the current replacement cost of the product in full.

• A separate invoice will be issued for all such charges to ensure full transparency.

For certain products, we still require a security deposit in addition to the rental charges and other applicable fees.

If the product quality check is complete without any reports of damage to the product, the whole amount of refundable deposit will be refunded to the customer without any interest within 3 working days of the receipt of goods.

The refund will be processed via a payout link which will be sent via email/SMS/WhatsApp, where the customer is expected to enter his/her account details. Both NEFT and UPI transfer options are available.

All customers must complete a verification process as set by the company. Verification can be completed by the customer before or after placing the order. The order will be confirmed only once the verification is approved. This is only to ensure the safety & security of the products rented out by the company. SharePal may ask you to do the following verifications:

• Identity verification using Aadhar / driving license / passport

• Occupation verification using official email / employee ID / business card / social media handle

• PAN verification using PAN number and associated mobile number

• Address Proof using rental agreement / passport / Aadhar / or a utility bill

One of the verifications (identity or occupation) needs to be done via OTP method to successfully verify your identity.

The customer grants SharePal permission to obtain their credit information from Credit Information Companies (such as Recordent Private Limited or the likes) for the purpose of assessing their creditworthiness and providing personalized product offerings.

In case the verification is not completed by the customer or is not satisfactory, SharePal reserves the right to cancel the order. In such an event, any payment done by the customer will be refunded back to the customer within 3 working days.

Upon order cancellation or request, personal data submitted during the verification process will be securely deleted from our systems in accordance with our privacy policy.

As part of our ongoing efforts to enhance accessibility, we have eliminated the need for a deposit on select items. This means you can now enjoy the convenience of renting without the initial deposit requirement.

Responsibility in Case of Damage, Loss, or Theft: Clear and Fair Terms

While we trust that you will take great care of our rented items, we understand that unforeseen circumstances may arise. In the event of damage, loss, or theft, we have established transparent terms for your convenience:

Repairable Damage: Actual repair cost plus a nominal Rs 250 to cover logistics expenses

Invoice Transparency: To ensure clarity and transparency, SharePal will issue a separate invoice for any charges related to damage, loss, or theft. This streamlined process aims to make your experience straightforward and stress-free.

In case the customer is not able to return the product(s) as per the actual return date and time, the customer is liable to pay the rent and extend the return date. There are no penal charges—just the rent for the additional days. The rental for such extensions is subject to the availability and demand of the rented product and might vary accordingly.

The Terms and the use of the website are governed by and construed in accordance with the laws of India.

In the event any dispute or difference arises between the User and SharePal in connection with the validity, interpretation, termination and implementation or alleged breach of any provision of the Terms (“Dispute”), both Parties hereto shall endeavor to settle such dispute within a period of 14 days, amicably with each other and in good faith.

Upon failure to amicably settle any Dispute, the dispute shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. Notwithstanding anything to the contrary contained herein, any dispute, controversy and/or claim arising out of and/or relating to this contract, including its construction, interpretation, meaning, scope, operation, effect and/or validity thereof (“Dispute”), shall be resolved by arbitration, administered by Presolv360, an independent institution, in accordance with its Dispute Resolution Rules (“Rules”).

The parties agree that the arbitration shall be before a sole arbitrator appointed under the Rules. The juridical seat of arbitration shall be Bengaluru, India. The language of the arbitration shall be English. The law governing the arbitration proceedings shall be Indian law. The decision of the arbitrator shall be final and binding on the parties. Subject to the above, the competent courts at the seat shall have exclusive jurisdiction.

The parties agree to carry out the arbitration proceedings virtually through the online dispute resolution (“ODR”) platform of Presolv360 (https://presolv360.com/) and, for such purpose, the email addresses and/or mobile numbers available, provided or otherwise referenced in the contract shall be considered. Each party shall be responsible for intimating such institution in the event of any change in its email address and/or mobile number throughout the arbitration proceedings. In the event the arbitration proceedings cannot be administered virtually in the opinion of the arbitrator, the proceedings shall be conducted physically, and the venue of the proceedings shall be as determined by the arbitrator having regard to the circumstances of the case, including the convenience of the parties.

The courts of Bengaluru, India shall have the sole and exclusive jurisdiction in respect of any matters which may be instituted before any court of law, arising from the use of the services offered by SharePal.

A) Order cancellation before shipping:

If you choose to cancel your order before it has been shipped, there's nothing to worry about — the advance amount paid will be fully refunded to your original payment method.

B) Order cancellation after shipping:

Once your order is shipped, we won't be able to offer a refund in any form. It is because shipping is expensive and we will have to incur costs for both delivery and return. Also there is a loss of rental for us as the products were reserved for you exclusively. Therefore, we request you to make your decision carefully before confirming an order.