A customer placing an order on SharePal's website (www.sharepal.in) or through an online order form agrees to abide by the following terms and conditions.

1. Rental contract

By renting a product the customer enters into a rental contract with SharePal, wherein SharePal transfers the rights to use the product to the customer on payment of the rent to SharePal and thus the customer is the deemed owner of the usage rights of the good. In no way this contract signifies that the good(s) belong to you on a permanent basis and the same has to be returned back to SharePal in a condition similar to the condition in which it was delivered to you.

2. Tenure of the contract

The tenure of the contract is equivalent to the tenure of the contract that has been chosen by the customer while placing the order. The return date is fixed and is imprinted on the proforma invoice, the product/accessory has to be returned in as-is condition, by the return date, as was delivered to the customer by SharePal.

In case you want to return the product earlier, before the end of your tenure, there will be no refund of the rental amount collected from you, whatsoever. In case you want to extend the tenure, it can be done based on the availability of the product and at the discretion of SharePal.

3. Payment Policy

The total payment of each order includes the rental amount, refundable deposit and delivery/pick-up charges if any. The payment is collected in 2 splits -

• Rs 500 advance has to be paid online to confirm your booking.
• The remaining amount can be paid at the time of delivery.

4. Delivery Policy

Order is delivered, one (1) day prior to the customer’s rental start date.

Location of delivery: The address provided while placing the order. Time: 10am to 7pm. Charges: Rs 200 to Rs 300 ( notified at the time of placing your order ). Please note that the delivery is done by a 3rd party courier, who will only deliver the order and not perform any other task.

SharePal does a thorough quality check before delivery. The customer is also expected to see if there are any damages and report the same to SharePal within one (1) hour of delivery so that an exchange may be arranged. SharePal does not guarantee that the same item would be made available for exchange. Once the delivery is complete, no request for refunds will be entertained.

5. Pick-up Policy

The products have to be returned to SharePal on the following day of the end of the rental tenure.

Doorstep Pick-up - The rented products will be picked up by SharePal or any other 3rd party courier as assigned by SharePal on the following day after your rental end date. Location: The address provided while placing the order. Time: 10am to 1pm. Charges: Free

6. Damage Policy

In case of any damage or missing product(s), the company will inform you of the same upon receiving back the product. The customer agrees to pay for any damage to, loss of, or any theft (disappearance) of items, regardless of cause or fault.

What is considered damage?
Any permanent change in the physical appearance of the product or any change or loss of functionality of the product is considered as damage. Minor wear & tear due to the general usage of the product is not considered as damage.

Deposit Deduction
If the product rented by you qualifies to be considered as damage, the damage cost will be deducted from the security deposit paid by the customer. In case the damage or loss of the product is greater than the amount of security deposit, the customer will be responsible.

Repairable Damage
Actual Repair Cost + Rs 250 ( to cover our logistics expense )

Irreparable Damage
Pay 70-90% of the product’s current retail price depending on the age of the product. After payment of charges you keep the product with you.

Loss or Theft
Pay 70-90% of the product’s current retail price depending on the age of the product

7. Security Deposit Refund Policy

If the product quality check is complete without any reports of damage to the product, the whole amount of refundable deposit will be refunded to the customer without any interest within 3 working days of the receipt of goods.

The refund will be processed via a payout link which will be sent via email/SMS/WhatsApp, where the customer is expected to enter his/her account details. Both NEFT and UPI transfer options are available.

8. Verification Policy

All customers must complete a verification process as set by the company. Verification can be completed by the customer before or after paying the booking advance but shall be completed before shipping is scheduled whatsoever. This is only to ensure the safety & security of the products rented out by the company. SharePal may ask for the following documents for completing the verification process -

• Government ID Proof ( Aadhar Card / Driving Licence / Passport )
• Work Proof ( Company email / Company ID / Business Card / Social Media Handle )
• Address Proof ( Rental agreement / Passport / Aadhar / or a Utility Bill )

In case the verification is not completed by the customer or is not satisfactory, SharePal reserves the right to cancel the order. In such an event, any booking amount paid by the customer will be refunded back to the customer within 3 working days.